Protección al Consumidor - Jimenez Peña Abogados

Consumer Protection

Current industry challenges in the Dominican Republic

With a view to achieving a healthy relationship between consumers, users and providers, recent jurisprudence has regulated the forms of evidence in the area of consumer protection, along with their exceptions. Through judgement number 1075-2020 of the Supreme Court of Justice, special protection for consumers is ruled due to the dominant position of providers.

Additionally, it has been reiterated in principle that, for any doubt regarding consumer rights, an interpretation in favor of the consumer should be weighed.

Our Experience

Jiménez Peña has vast experience in the effective representation of national, foreign and multinational entities in processes concerning consumer rights, including representation before the governing body and compliance with the requirements demanded by current regulations on the matter.

Clients

Jiménez Peña advises national, multinational and foreign companies from various sectors and industries, including but not limited to food and beverage companies, air transport, insurance companies and carriers.

Relevant Cases

Jiménez Peña advises on the drafting, review and registration of the terms and conditions of the contracts of national and international companies considered adhesion contracts, in order to adapt them to current regulations.
Jiménez Peña advises various entities with the review of the rules and the registration of rates and contests to be carried out, in accordance with the regulations in force in the country.
Jiménez Peña represents national and foreign entities from various sectors in instances presented before the National Institute for the Protection of Consumer Rights related to contracts for the provision of services considered as adhesion contracts.
Jiménez Peña represents entities from various sectors, before claims made by consumers in the National Institute for the Protection of Consumer Rights and lawsuits before the Dominican civil courts concerning the matter.